Evolution these days isn’t confined to off-premises—it’s happening within the four walls of brands nationwide.
Trends have accelerated over the last few years. Customers want meals prepared fast and served in a convenient fashion. Off-premises, drive-thru, delivery, and mobile are spiking, and traditional sit-down dining, at least in quick service, has taken a proverbial backseat.
Hence, two very different fast-casual chains, Chopt Creative Salad, based in New York City, and Café Rio Mexican Grill, housed in Salt Lake City, Utah, have stepped up by introducing digital cafes, which rely on drive-thrus, order ahead, and a smaller footprint.
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